![]() ![]() Orders for delivery were 8.3% lower than the previous year – when lockdowns were in force but collections grew by 39.6% on last year and were also ahead of the same period in 2019. Total orders grew by 2.1% in the first half. The update comes as Domino’s today reports revenues of £278.3m in the 26 weeks to June 26 2022. It now gives its franchisees more support, though steps including the option of delivery charges, the launch of the Domino’s Training Academy for managers, a new store incentive scheme, and a new Android app for stocktaking. That trial is now being expanded to a third of its store estate following “encouraging” early results. In car collection was launched in 2021 and is now available from 444 shops, with a target of 500 by the end of 2022.ĭomino’s has been working with Just Eat on a trial at an initial 136 shops to see if it can add incremental sales in a profitable way. It is also focusing on increasing collection rates – thus outsourcing delivery to the customer. In March, the business introduced a delivery charge of between 99p and £2.50 – set at the discretion of franchisees – in order to enable them to offset the inflation they are seeing in both food and labour costs. “App customers have a higher lifetime value than other customers, primarily due to higher levels of ordering frequency,” says Domino’s in its half-year statement today. That’s 3.1 percentage points higher than a year earlier. ![]() The company now reports that 5.3m active customers now use its app, which accounts for 43.9% of system sales. It’s the owners and corporate that are at fault.More than 90% of Domino’s Pizza sales are now made via digital, with more than 40% taking place via its app, the food delivery company says as it reports half-year figures today. Sometimes you take 2/3 orders at a time to drop off at once and your out the building for a while and they are still charging 5.99 per order to the customer while giving you nothing. They should pay their workers better or give them an automatic $2.50 out of each delivery if they only making 8.50 on the road and charging 5.99 per order. The drivers get screwed cuz the customer is paying a ton of extra already for delivery and taxes. None of that goes to the driver and they do not pay for your car insurance when your delivering. They shouldn’t be collecting any $5.99 charge that’s just the owner being greedy. So they were paying us $8.50 when we were making deliveries and min wage when inside the store. The checks are very small because they only get paid min wage for the time they spend in the building waiting for an order which is usually a couple mins if that. I worked for dominos delivering and they don’t make full min wage when they are out on the road. And she's sending me a coupon for a free pizza even though I didn't ask for anything which was really nice. Anyway the lady was nice and thanked me for my feedback and for continuing to remain a carryout customer. But if you're paying separately for delivery to cover a higher wage than someone would make working retail then I don't see why tipping should be expected on top of that. So the cost of the service is not included in the cost of the food. Tipping in my area is considered mandatory because tipped workers typically make an absurdly low wage - $2.90/hour plus tips for a minimum of $7.50/hour in my area. Which makes sense, but if a worker is getting paid $12.75 per hour then that undercuts the concept of tipping. She explained that their delivery drivers in our area are subject to the New York fast food worker wage minimum - currently $12.75 AND they have to pay for the driver's car insurance when they're making deliveries which is the reason for the $5.99 delivery fee. UPDATE: So a manager at the franchise office called me - a really nice lady. I'll still stop by for pickup orders every now and then but it looks like delivery orders are coming from elsewhere from now on.Īnyone else have outrageous delivery fees from your local Domino's? Also any insight if anyone happens to work for Dominos would be greatly appreciated. Since I refuse to pay $5.99 delivery AND tip on top of that I just chose to order from somewhere else. But this puts customers like me who regularly do tip 20% on delivery orders in a bit of a bind. In fact I suspect that they raised the delivery fee to account for non-tipping customers. To me if you're going to have a delivery fee that high (and this isn't even in a big city!) that should include tip. And I've been fine with that until my local Domino's raised the delivery fee to $5.99 per order. So I get that the delivery fee doesn't go to the driver - it pays for the hot bags, extra delivery workers, car insurance etc and tipping is on top of that. ![]()
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